Terms of Service

Last updated: 8 November 2026

These Terms of Service ("Terms") apply to services provided by Gary Harvey trading as WebFixGary (ABN 19 705 476 312) ("WebFixGary", "we", "us" or "our") to a customer ("you" or "your").

By purchasing or using a WebFixGary service, you agree to these Terms.

Trade Exclusives is a service operated by Gary Harvey (ABN 19 705 476 312), trading as WebFixGary.

1. Our Services

WebFixGary provides online marketing and digital services for businesses, including services such as:

• the TradeExclusives social posting service, in which posts are prepared and published to your Facebook Page, Instagram account and Google Business Profile;
• website creation and hosting;
• social media content creation, including for Facebook and Instagram;
• Google Business Profile content;
• Google review automation and related services;
• other marketing, content and digital services described on our website or agreed with you.

The specific service you purchase, its price and what is included will be based on the offer or service description presented to you when you sign up or otherwise agree to proceed. Where a service includes a recurring monthly service, the monthly scope will be as described in the relevant service offer.

The TradeExclusives service includes 3 posts every week, each one published to all three platforms; posts written for your trade and local area; posting without weekly approval, plus a monthly chance to review the posts and remove any you do not want before they go out; and area exclusivity as described in section 2. Before you subscribe you can see sample posts on our website, and you may ask us to hold your postcode for 48 hours. Both are free, with no obligation to subscribe.

2. Area Exclusivity (TradeExclusives)

Your area is built around the postcode you work from. It is smaller in busy cities and larger in the country, and we will tell you its extent on request.

While your TradeExclusives subscription is active, we will not accept another TradeExclusives client in your trade whose base postcode falls inside your area. A postcode held for you before you subscribe is held only for the period we tell you.

This does not stop other businesses in your trade from operating or advertising in the area. It limits who we take on as a client.

We only take on businesses we are happy to put our name to.

If you cancel, or your payments stop, your area may be offered to someone else.

3. Content Creation and Service Models

Where WebFixGary creates marketing content for you, we may use information from:

• your website;
• materials you provide;
• publicly available data;
• information reasonably necessary to understand your services and target market.

We use artificial intelligence tools extensively to help research, draft and produce content, and the work is managed and overseen by a person. See section 7.

Here is the publishing workflow for our TradeExclusives social posting service:

• Auto-Publish (Weekly Approvals Not Required): WebFixGary will research, draft, and publish content to your selected platforms without requiring your approval of each post one by one. We prepare more posts than are used each month and we send you a link so you can review the whole month's posts all at once and remove any you do not want, before they go out. Posts you have not removed by the date shown may be posted live. Not every available post will be used; we choose which of the remaining posts are published and when. Pressing the approve button is optional; pressing it records that you have reviewed the posts. You can request edits or removals at any time. If you see a post that is wrong or that you want changed or removed, email us and we will deal with it as soon as we see your message, and then let you know.

Regardless of the service model, you remain ultimately responsible for the accuracy of your business-specific information, including prices, specific services, locations, contact details, qualifications, and licensing claims.

For the TradeExclusives service you may send job photos using the upload link we give you. Photos are optional. You confirm that you took them or have the right to use them, and that people, property and customers shown have agreed where needed. Please keep faces, street numbers and number plates out of photos. We may decline to use a photo.

4. Publishing and Third-Party Platforms

Some WebFixGary services involve publishing or scheduling content on platforms operated by third parties, such as Facebook and Instagram/Meta, Google Business Profile or other online services.

We will make reasonable efforts to publish or schedule content as agreed.

However, third-party platforms are outside our control. We cannot guarantee that a platform will:

• accept or display particular content;
• continue to provide a particular feature;
• maintain the same algorithms, policies or functionality;
• keep an account or page available;
• display content in a particular position or to a particular number of people.

If a third-party platform changes its rules, functionality, access requirements or availability, we may need to modify the way a service is provided.

5. Customer Responsibilities

You agree to provide information that is reasonably necessary for us to provide your service.

You are responsible for ensuring that information you provide to us is accurate and that you have the necessary rights or authority to provide it.

You must not ask us to create or publish content that is unlawful, misleading, defamatory, infringing or otherwise prohibited by applicable law or by the relevant third-party platform.

If we reasonably believe that requested content could create a legal, regulatory or platform-policy problem, we may ask you to amend it or decline to publish it.

6. Customer Approval and Delays

Where customer approval is required, we cannot be responsible for delays caused by a customer's failure to review, approve or provide required information within a reasonable time. If approval is delayed, the scheduled publication of content may also be delayed. We may contact you if information or approval required to provide the service is missing.

The TradeExclusives service is published without weekly approval, so approval delays do not arise there. Each month you are sent a link to review the posts and remove any you do not want. If you do not respond by the date shown, posts you have not removed may go ahead as scheduled, so a late or missing response does not delay publication. Missing information, or access that has not been provided or has been removed, can still cause delays.

7. Artificial Intelligence and Other Software

WebFixGary uses artificial intelligence extensively as part of content research, drafting, editing, image creation and other production processes. Services used may include ChatGPT/OpenAI, Claude/Anthropic, Gemini/Google and Nano Banana/Google. Content is not written by a person alone: it is produced with AI tools and managed and overseen by a person at WebFixGary.

AI systems can produce errors or inaccurate information. We do not represent that AI-assisted material will always be error-free, original in every respect, or suitable for every purpose without human review. Please tell us promptly if a post contains a mistake, particularly about facts specific to your business.

8. Fees and Payment

The price for your service will be the price stated when you purchase or otherwise agree to the service. Recurring services are normally billed according to the payment arrangement stated for that service.

The TradeExclusives service is currently A$299 per month, as shown on the subscribe page when you subscribe. Prices are in Australian dollars. WebFixGary is not registered for GST, so no GST is added. There is no free trial and no lock-in contract.

For services using PayPal subscriptions, payments are processed through PayPal under the applicable PayPal terms, and your PayPal receipt is your record of each payment. You authorise the applicable recurring payment arrangement when you subscribe.

If a payment fails or a subscription is cancelled, suspended or otherwise stops, we may pause or stop work until the payment arrangement is restored or another payment arrangement is agreed.

9. Cancellation

You may cancel a recurring service in accordance with the cancellation arrangements stated for that service. Unless a particular offer states otherwise, cancellation will stop future recurring charges and future service periods.

For the TradeExclusives service, you can cancel at any time. You can cancel your PayPal subscription yourself, or email us and we will cancel it for you. Steps are on the How to cancel page. When you cancel we will stop posting and remove our access to your accounts, and your area may be offered to someone else.

Work already supplied or performed before cancellation remains subject to the agreed charges. Cancellation does not remove any rights you may have under the Australian Consumer Law or other applicable law.

10. Refunds and Consumer Guarantees

We aim to provide the services described in each offer.

If you are entitled to a refund, cancellation, compensation or other remedy under the Australian Consumer Law or another applicable law, nothing in these Terms is intended to exclude or limit that right.

For services supplied after 9 June 2019, Australian Consumer Law guarantees may apply. For example, where a service has a major failure, consumers may have rights to cancel the service contract and obtain a refund for the unused portion or compensation for reduced value, subject to the law.

Apart from rights required by law, any specific refund arrangements stated on the relevant service offer will apply.

11. No Guaranteed Marketing Results

WebFixGary provides marketing and digital services, but marketing results depend on many factors outside our control.

Unless expressly stated otherwise, we do not guarantee:

• a particular number of leads or enquiries;
• increased sales or revenue;
• a particular number of Google reviews;
• a particular Google ranking;
• a particular social-media reach or engagement level;
• a particular number of website visitors;
• any other particular business result.

This does not affect any rights you have under applicable consumer law.

12. Intellectual Property

Unless otherwise agreed, WebFixGary retains ownership of its pre-existing systems, templates, processes, methods, tools and know-how.

Where we create content specifically for your business as part of a paid service, you may use that completed content for your business purposes once the relevant service has been paid for, subject to any third-party rights or licensing requirements.

Third-party materials, including stock images, fonts, software, platform features and other licensed material, remain subject to the applicable third-party licence or terms.

13. Your Business Materials

You retain ownership of materials, information, logos, photographs, trademarks and other content that you provide to WebFixGary.

You grant WebFixGary permission to use those materials as reasonably necessary to provide the service you have purchased.

You confirm that you have the right to provide those materials and authorise their use for the purposes of the service.

14. Website Hosting and Domain Services

Where WebFixGary provides website hosting, domain-related services or other technical services, the relevant service description will determine what is included.

Third-party hosting, domain registrars and infrastructure providers may be subject to their own terms and technical limitations.

Where a service is cancelled, any applicable domain, hosting or other ongoing third-party charges will be dealt with according to the relevant service arrangement.

15. Access to Accounts and Platforms

Some services may require access to a customer's website, social-media account, Google Business Profile or another online platform. Where possible, WebFixGary will use the access method appropriate to the service and platform.

For the TradeExclusives service, you give us access yourself using the partner or manager invitations described in the access instructions. We will never ask for your account passwords. We will use that access only to publish and schedule the agreed posts, and we will not post anything on your profiles until you have subscribed. When your subscription ends we will remove our access.

You remain responsible for maintaining ownership and administrative authority over your business accounts. You must not provide WebFixGary with credentials that you are not authorised to share. Where third-party platform permissions are required, you are responsible for providing or maintaining the permissions necessary for us to perform the agreed service.

16. Service Availability and Delays

We will make reasonable efforts to provide services within the timeframes described in the relevant offer.

Some services depend on third-party systems, customer responses, approvals, third-party web hosting providers, payment systems, social-media platforms, Google services or other infrastructure.

We are not responsible for delays caused by circumstances reasonably outside our control.

Where a delay is significant, we will endeavour to communicate with you and take reasonable steps to resume the service.

17. Changes to Services

WebFixGary may change or improve its services from time to time.

If a change materially affects an ongoing recurring service, we will provide reasonable notice where appropriate.

We will not use these Terms to remove rights that cannot legally be removed.

18. Privacy

Our handling of personal information is described in our Privacy Policy.

The Privacy Policy explains the types of information we collect, how we use it, the third-party providers we may use, and circumstances in which information may be processed or stored outside Australia.

19. Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any right, remedy, guarantee, warranty or other protection that cannot lawfully be excluded, restricted or modified.

To the extent permitted by law, WebFixGary will not be responsible for losses caused by matters outside our reasonable control, including failures or changes to third-party platforms, internet services, hosting infrastructure, payment providers, social-media platforms or other external services.

Where the law permits a limitation of liability, our liability will be limited to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude liability for matters that cannot legally be excluded.

20. Suspension or Termination by WebFixGary

We may suspend or terminate a service where reasonably necessary, including where:

• payment remains overdue;
• you ask us to provide unlawful or misleading material;
• continued provision of the service would create a significant legal, security or platform-policy risk;
• a necessary third-party service becomes unavailable;
• you seriously breach these Terms.

Where reasonably practicable, we will notify you and give you an opportunity to resolve the issue before terminating an ongoing service.

Any rights you have under applicable law remain unaffected.

21. Disputes and Complaints

If you have a concern about a service, please contact WebFixGary first so we have an opportunity to investigate and resolve the issue.

You can contact:

Nothing in these Terms prevents you from exercising any rights or remedies available under Australian law.

22. Governing Law

These Terms are governed by the laws of the Australian Capital Territory, Australia.

Any disputes arising in connection with these Terms or the services provided by WebFixGary will be subject to the applicable laws and courts of the Australian Capital Territory, subject to any rights or requirements that cannot legally be excluded.

23. Changes to These Terms

We may update these Terms from time to time.

The current version will be published on the WebFixGary website with its "Last updated" date.

For an existing recurring service, we will provide reasonable notice of material changes where required or appropriate.

24. Entire Agreement

These Terms, together with the relevant service description, pricing information, Privacy Policy and any specific written agreement between you and WebFixGary, form the agreement governing the applicable service.

If there is a conflict between these Terms and a specific written service agreement, the specific written agreement will apply to the extent of the conflict.